Own a portfolio of mid-market accounts, driving adoption, renewals and expansion for a workflow automation platform.
Responsibilities
- Manage a book of 40 mid-market accounts
- Run quarterly business reviews and health checks
- Partner with sales on renewals and expansion
- Feed customer insight back into the product team
Requirements
- 4+ years in customer success or account management
- Track record hitting net revenue retention targets
- Strong written communication for async US coverage
- Comfortable with Gainsight or ChurnZero
Nice to have
- Technical background
- Experience with HR or ops software
Think you're a fit but not 100% sure? Apply anyway — our recruiters will tell you honestly whether it's worth your time, usually within 48 hours.