Front-line technical support for 600 clinical and administrative users across four Chicago-area facilities.
Responsibilities
- Resolve Tier 1 and Tier 2 tickets within SLA
- Onboard and offboard users, devices and access
- Maintain imaging, MDM and endpoint security tooling
- Support clinical systems during shift changeovers
Requirements
- 2+ years help desk or desktop support experience
- Strong Windows, macOS and networking fundamentals
- Experience with ticketing systems such as ServiceNow
- HIPAA awareness and good documentation habits
Nice to have
- CompTIA A+ or Network+
- Epic or Cerner exposure
Think you're a fit but not 100% sure? Apply anyway — our recruiters will tell you honestly whether it's worth your time, usually within 48 hours.